The Helpdesk That's Built Into Your Business Platform
Multi-channel ticket system, knowledge base, canned responses, and customer satisfaction tracking — connected to your CRM so your support team has full customer context on every ticket.
Replaces
One platform instead of paying for all of these
Everything You Need in Support & Helpdesk
A complete solution with every feature you'd expect — and several you wouldn't.
Multi-Channel Tickets
Email-to-ticket conversion via Mailgun, web form submissions, and in-app support requests — all in one queue.
Help Admin Dashboard
Agent performance metrics, response time monitoring, ticket resolution tracking, and support analytics.
Knowledge Base
Self-service articles and FAQs with categorization, search, versioning, user feedback, and usage analytics.
Canned Responses
Pre-built response templates for common questions that agents can insert with one click.
SLA Tracking
Define service level agreements with response time targets, escalation rules, and compliance reporting.
Ticket Routing
Automated ticket assignment based on category, priority, agent workload, and custom routing rules.
Customer Context
Full CRM contact history, past tickets, and account details visible on every ticket — no more asking customers to repeat themselves.
Support Templates
Standardized ticket templates for common request types with pre-filled fields and routing rules.
CRM-Connected Support
When a ticket comes in, your agents see the full picture — contact history, deal status, past tickets, and account value. Support becomes a revenue-retention tool, not just a cost center.
- Full CRM contact record on every ticket
- Deal and pipeline status visible to agents
- Past ticket history for context
- VIP flagging based on account value
CRM-Connected Support
Full CRM contact record on every ticket
Self-Service Knowledge Base
Reduce ticket volume by empowering customers to find answers themselves. Categorized articles, smart search, and article feedback loops keep your knowledge base relevant.
- Categorized help articles and FAQs
- Search with relevance ranking
- Article feedback and ratings
- Usage analytics to find gaps
Self-Service Knowledge Base
Categorized help articles and FAQs
Performance Visibility
Track every metric that matters — response times, resolution rates, agent performance, and customer satisfaction — with dashboards built for support managers.
- Agent performance comparison
- Response and resolution time tracking
- Customer satisfaction scoring
- SLA compliance reporting
Performance Visibility
Agent performance comparison
Support That Knows Your Customers
Every ticket comes with full customer context from your CRM. Resolve faster, retain more, and turn support into a competitive advantage.